Transparency Statement & Acceptable Use Policy
TRANSPARENCY STATEMENT
POLICIES PRESERVING THE OPEN INTERNET
BreezeAir Networks LLC is committed to providing fixed broadband Internet access service (the Service) in a manner that fosters an open and robust public Internet and that complies with the Open Internet Rules adopted by the Federal Communications Commissions (FCC). Subject to reasonable network management practices, in providing the Service, BreezeAir Networks LLC will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network, and conforms to widely accepted and publicly-available standards applicable to the Service); or, (3) unreasonably discriminate in transmitting lawful network traffic.NETWORK MANAGEMENT
Like other Internet service providers, BreezeAir Networks LLC manages its network to protect the security, integrity, and reliability of the network. To do so, BreezeAir Networks LLC uses generally accepted industry standard tools. BreezeAir Networks LLC does not modify the protocols of these industry standard tools. We also comply with applicable law, including laws for the protection of children online and the protection of intellectual property. Although our network provides substantial capacity, it is not unlimited, and at times of high use, the network may experience congestion. BreezeAir Networks LLC strives to minimize network congestion by conservative design that provides adequate capacity at any point where congestion tends to occur. BreezeAir Networks LLC continuously monitors the utilization of its broadband network at an aggregate level to insure that adequate capacity is always available to avoid congestion at the point that its network connects to the national Internet backbone. BreezeAir Networks LLC also monitors utilization at critical intermediate points within its network to detect and relieve any congestion issues. BreezeAir Networks LLC does not actively manage congestion at this time, but congestion management may be inherent in the industry standard protocols used to operate the network. BreezeAir Networks LLC reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical standards and measures.NETWORK PERFORMANCE
BreezeAir Networks LLC provides the Service via Fixed Broadband. BreezeAir Networks LLC relies on a combination of internal testing and third party data to assess the network performance likely to be experienced by a typical customer. The 3rd party data is generated when BreezeAir Networks LLC’s customers test their own connection using a publically available web based test site such as www.speedtest.net. Consumers should consider that the data generated from the public tests are influenced by many factors beyond the control of BreezeAir Networks LLC, including congestion beyond BreezeAir Networks LLC’s network and the state of each of the individual consumer’s computers that initiated the tests. Another measure of performance is Latency, or the time in milliseconds required for data to complete a round trip from your computer to a distant server and back. Latency is affected by the distance to the remote server, delays caused by network congestion and by the remote server. With these cautions in mind, our data shows that Fiber connections typically deliver actual speeds at or near 100% of the advertised speed, and Wireless connections typically deliver 80% to 100% of the advertised speed, with typical latency during the busy hours of 7:00 p.m. to 11:00 p.m. of approximately 10 to 20 milliseconds on Fiber and 30 to 45 milliseconds on Wireless. BreezeAir Networks LLC’s current service tiers are: Fiber Internet — Basic, 100 Mbps download / 100 Mbps upload; Standard, 300 / 300; Premium, 500 / 500; and Extreme, 1000 / 1000; and Wireless Internet, 40 Mbps download / 20 Mbps upload. All fiber tiers are symmetrical, meaning upload and download speeds are the same.PRICING AND TERMS AND CONDITION OF SERVICE
Information about pricing and the terms and conditions of service is available at www.BreezeAir.net/pricing/ACCEPTABLE USE POLICY
INTRODUCTION
BreezeAir Networks LLC Internet Services’ Acceptable Use Policy (“AUP”) is intended to enhance the use of the Internet by preventing unacceptable use of any services we (BreezeAir Networks LLC) provide. All Users of BreezeAir Networks LLC Internet Services are bound by this policy. Violations of this AUP may result in the suspension or termination of account or services of the end user.VIOLATIONS OF ACCEPTABLE USE POLICY
The following constitute violations of this AUP:- Illegal use. Using BreezeAir Networks LLC’s services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law.
- Harm to minors. Using our services to harm, or attempt to harm, minors in any way.
- Threats. Using our services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.
- Harassment. Using our services to transmit any material (by email, uploading, posting, or otherwise) that harasses another.
- Fraudulent activity. Using our services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as “pyramid schemes,” “Ponzi schemes,” and “chain letters.”
- Forgery or impersonation. Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited.
- Unsolicited commercial email/Unsolicited bulk email. Using our services to transmit any unsolicited commercial email or unsolicited bulk email is prohibited. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature, are also prohibited.
- Unauthorized access. Using our services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of BreezeAir Networks LLC Internet Services or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.
- Copyright or trademark infringement. using our services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
- Collection of personal data. Using our services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
- Reselling our services. Reselling our services without BreezeAir Networks LLC Long Distance Internet Services’ written authorization.
- Network disruptions. Using our services for any activity which adversely affects the ability of other people or systems to use BreezeAir Networks LLC Internet Services or the Internet. This includes “denial of service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited.
PENALTIES
BreezeAir Networks LLC Internet Services may take any one or more of the following actions in response to complaints and/or violations of the AUP:- issue warnings: written or verbal
- suspend account
- terminate account
- bill for administrative and investigative costs and/or reactivation charges
- bring legal action to enjoin violations and/or to collect damages, if any, caused by violations.
